Privacy Policy
Comprehensive Service Delivery Policy: Ensuring Timely and Transparent Fulfillment of Your Orders
Last updated: December 03, 2023
Welcome to the privacy notice of iTractIT Solutions Agency (“Company,” “we,” “us,” or “our”). This document outlines the reasons behind and methods by which, we may collect, store, use, and share your information when you utilize our services (“Services”). Whether you visit our website at https://itractit.com/ or engage with us through sales, marketing, events, or other related means, this notice aims to elucidate your privacy rights and choices. If you disagree with our policies, we kindly request that you refrain from using our Services. Any queries or concerns can be directed to us at contact@itractit.com.
SUMMARY OF KEY POINTS
This summary encapsulates essential information from our privacy notice, offering a quick overview. For detailed insights into each aspect, please follow the provided links or refer to our table of contents below. Click here to directly access the table of contents.
What Personal Information Do We Process?
- Learn more about the types of personal information we process based on your interactions with Ashiqurtech Agency and our Services.
Sensitive Personal Information
- Rest assured, we do not process sensitive personal information.
Information from Third Parties
- We do not receive any information from third parties.
How Do We Process Your Information?
- Understand the purposes for which we process your information, including service provision, improvement, communication, security, and compliance with the law.
Sharing Personal Information
- Explore specific situations and third parties with whom we may share information.
Keeping Your Information Safe
- Discover our organizational and technical measures to protect your information. While we strive for security, no system is entirely immune to potential risks.
Your Rights
- Depending on your geographic location, privacy laws may grant you specific rights concerning your personal information.
Exercising Your Rights
- Easily exercise your rights by completing our data subject request form or by reaching out to us. We will handle requests in compliance with applicable data protection laws.
Learn More
- For an in-depth understanding of how Ashiqurtech Agency handles the information we collect, click here to review the full notice.
Thank you for taking the time to familiarize yourself with our privacy practices. We are committed to ensuring the security and transparency of your personal information.
1. INFORMATION COLLECTION
Personal Information You Provide: We collect personal information you voluntarily share during registration, inquiries, or service use. This includes names, phone numbers, email addresses, mailing addresses, job titles, usernames, passwords, contact preferences, billing details, and payment data (handled by 2Checkout).
Sensitive Information: We do not process sensitive information.
Social Media Login Data: If you register using social media accounts, we collect information as detailed in the “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” section.
Automatically Collected Information: Certain information, like IP addresses, browser/device characteristics, and usage data, is automatically collected when you access our services. This includes log and usage data, device data, and location data (precise or imprecise). We use cookies and similar technologies for this purpose.
2. INFORMATION PROCESSING
We process your information for various purposes, including:
Account Management: Facilitating account creation, authentication, and account maintenance.
Service Delivery: Processing information to provide requested services.
User Support: Responding to inquiries and addressing service-related issues.
Administrative Communication: Sending details about products, service changes, and policies.
Order Fulfillment: Managing orders, payments, returns, and exchanges through the Services.
User-to-User Communication: Enabling communication features between users.
Feedback Requests: Processing information to seek feedback on service usage.
Marketing Communications: Sending marketing emails in line with preferences, with an opt-out option.
Targeted Advertising: Developing and displaying personalized content and advertising.
Security Measures: Processing information to monitor and prevent fraud, ensuring service safety.
Usage Trends Identification: Analyzing how the Services are used to improve user experience.
Campaign Effectiveness: Evaluating the effectiveness of marketing and promotional campaigns.
Individual’s Vital Interest: Processing information to save or protect an individual’s vital interests and prevent harm.
3. LEGAL BASIS FOR PROCESSING YOUR INFORMATION
General Legal Basis: We process your personal information based on valid legal reasons under applicable law. This includes obtaining your consent, fulfilling contractual obligations, protecting your rights, complying with laws, and pursuing legitimate business interests.
EU and UK Residents: For those in the EU or UK, we adhere to the General Data Protection Regulation (GDPR) and UK GDPR, relying on legal bases such as:
- Consent: Processing with your permission, which can be withdrawn.
- Performance of a Contract: Meeting contractual obligations.
- Legitimate Interests: Pursuing reasonable business interests.
- Legal Obligations: Processing for legal compliance.
- Vital Interests: Protecting vital interests of individuals.
Canadian Residents: If you are in Canada, we process information with express or implied consent. Exceptions apply, allowing processing without consent in specific cases outlined by applicable law.
4. INFORMATION SHARING
We may share your personal information in specific situations, including:
- Business Transfers: During mergers, asset sales, financing, or acquisitions.
5. USE OF COOKIES AND TRACKING TECHNOLOGIES
We utilize cookies and tracking technologies to collect and store information. Detailed information on our use and your options to refuse certain cookies is available in our Cookie Notice.
6. SOCIAL LOGINS HANDLING
Registering with Social Media Accounts: If you register or log in using social media accounts (e.g., Facebook, Twitter), we may access specific information about you. The received information includes profile details like name, email, friends list, and profile picture, as per the social media provider.
Purpose and Control: We use this information only as described in this privacy notice. It is important to note that we do not control nor are responsible for other uses of your personal information by social media providers. We recommend reviewing their privacy notices for insights into how they handle your data and manage privacy preferences.
7. DATA RETENTION
Retention Period: We retain your information for the duration necessary to fulfill the purposes outlined in this privacy notice unless legal requirements dictate otherwise. No retention period exceeds the time users have an active account with us.
CCPA Privacy Notice
According to the California Code of Regulations, a “resident” is classified as:
- Any individual present in the State of California for reasons other than temporary or transitory.
- Any individual domiciled in the State of California who is temporarily outside the state for a transitory purpose.
Individuals not meeting these criteria are categorized as “non-residents.”
If you fall under the definition of a “resident,” specific rights and obligations regarding your personal information must be observed by us.
Data Deletion/Anonymization: Once there’s no ongoing business need, we commit to either delete or anonymize your personal information. In cases where immediate deletion is not feasible (e.g., stored in backup archives), we securely isolate the data until deletion is possible.
8. SECURITY MEASURES
Organizational and Technical Safeguards: We employ appropriate organizational and technical security measures to protect your personal information. While we implement safeguards, electronic transmissions and information storage are not infallible. We cannot guarantee absolute security against unauthorized access, modification, or collection by hackers, cybercriminals, or other third parties.
User Responsibility: Although we strive to protect your information, accessing our services within a secure environment is your responsibility.
9. CHILDREN’S PRIVACY
Age Limitation: We do not knowingly collect or market to children under 18. By using our services, you affirm that you are at least 18 or, as a parent or guardian, consent to a minor’s use. If we discover data from users under 18, we will deactivate the account and promptly delete such information.
10. PRIVACY RIGHTS
Applicable Regions: In regions like the EEA, UK, and Canada, you have specific rights regarding your personal information.
Access, Rectification, and Erasure: You can request access, obtain a copy, rectify, or erase your personal information. Contact us for such requests.
Processing Restrictions and Data Portability: You may request processing restrictions or data portability under certain circumstances.
Right to Object: Under specific conditions, you can object to the processing of your personal information.
Complaints: If you believe we unlawfully process your data, you can complain to the local data protection authority.
Withdrawal of Consent: If processing relies on your consent, you can withdraw it anytime. However, withdrawal doesn’t impact lawful processing before withdrawal.
Opting Out of Marketing Communications: Unsubscribe from marketing emails using the provided link. Note that essential service-related communications may still occur.
Account Information Management: Review, change, or terminate your account through account settings or by contacting us.
Cookie Preferences: Adjust cookie settings in your browser. Opting out may affect certain service features.
11. DO-NOT-TRACK FEATURES
Status: We currently do not respond to Do-Not-Track (DNT) signals or similar mechanisms. If standards emerge, we will update this notice accordingly.
12. CALIFORNIA RESIDENTS’ PRIVACY RIGHTS
Shine The Light Law: California residents can annually request information about disclosed personal information for direct marketing. Submit requests in writing.
Data Removal for Minors: California residents under 18 with registered accounts can request removal of publicly posted data. Contact us with relevant details.
Categories of Personal Information Collected
Over the past twelve (12) months, we have gathered personal information falling into the following categories:
| Category | Examples | Collected |
| — | — | — |
| A. Identifiers | Real name, alias, postal address, contact numbers, unique personal and online identifiers, IP address, email, and account name | NO |
| B. Personal Information in California Customer Records | Name, contact details, education, employment, employment history, and financial information | YES |
| C. Protected Classification Characteristics | Gender and date of birth | NO |
| D. Commercial Information | Transaction details, purchase history, financial specifics, and payment information | NO |
| E. Biometric Information | Fingerprints and voiceprints | NO |
| F. Internet or Network Activity | Browsing and search history, online behavior, and interactions with websites, applications, systems, and advertisements | NO |
| G. Geolocation Data | Device location | NO |
| H. Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information | Images and audio, video, or call recordings linked to business activities | NO |
| I. Professional or Employment-Related Information | Business contact details, job titles, work history, and professional qualifications | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences Drawn from Personal Information | Profiles or summaries derived from collected personal information | NO |
Additionally, we may collect other personal information beyond these categories through various interactions, such as customer support engagement, participation in surveys or contests, and service delivery facilitation.
Usage and Sharing of Personal Information
For detailed information on how we utilize and disclose your personal information, please refer to our privacy notice. Contact us using the details provided at the document’s conclusion.
If you are utilizing an authorized agent to exercise your opt-out right, we may decline the request without valid proof of authorization to act on your behalf.
Sharing of Your Information
We may share your personal information with service providers under a contractual agreement, treating them as for-profit entities processing information on our behalf. Utilization of your personal information for our internal research and technological development does not constitute “selling” your information.
Ashiqurtech Agency has not disclosed or sold any personal information to third parties for business or commercial purposes in the past twelve (12) months. Furthermore, there are no plans to sell personal information belonging to website visitors, users, or other consumers in the future.
Your Privacy Rights
Right to Request Deletion: You have the right to request the deletion of your personal information, subject to legal exceptions such as free speech rights, legal obligations, or activities necessary to prevent illegal actions.
Right to Be Informed: Depending on circumstances, you have the right to know about the collection and use of your personal information, including categories collected, purposes, whether information is sold, and to whom it is disclosed.
Non-Discrimination: Exercising your privacy rights will not result in any discriminatory treatment from us.
Verification Process
Upon receiving your request, we verify your identity to ensure you are the person about whom we have information. Verification may involve matching provided information with our records or contacting you through previously provided communication methods. We only use the information for verification purposes and delete it afterward.
Other Privacy Rights
Apart from the rights mentioned above, you have the right to object to processing, request correction or restriction of your personal data, designate an authorized agent, and opt-out from future selling of your information.
To exercise these rights or file a complaint about our data handling practices, you can contact us using the details provided at the end of this document.
Updates to This Notice
Yes, we will update this notice as required to stay compliant with relevant laws. Any material changes will be prominently communicated or directly notified to you. Regularly reviewing this privacy notice is encouraged to stay informed about how we protect your information.